EmssRobot Group 

Website Privacy Policy

This website attaches great importance to user privacy protection and is well aware of the importance of personal information security to users. The following privacy policy details how we collect, use, store and share your personal information, aiming to give you a clear understanding of the processing of personal information and protect your legal rights and interests.

1. Information Collection

Registration and Login Information: When you register as a user of this website or log in to your account, we will collect your username, password, email address, mobile phone number and other information provided by you to create and manage your account and ensure that you can use the website services safely and conveniently.

Browsing Behavior Information: When you browse the website, we will automatically collect relevant information, including but not limited to your IP address, browser type, operating system, access time, page browsing history, etc. This information helps us understand the use of the website, optimize website performance and user experience, such as analyzing which pages are most popular, so as to improve the content layout and function settings in a targeted manner.

Actively provide information: If you use specific functions of the website, such as participating in questionnaires, posting comments, submitting feedback, consulting customer service, etc., we will collect the information you actively enter. For example, when you report a product problem, you may provide your name, contact information and a detailed description of the problem so that we can respond to and solve your problem in a timely and effective manner.

2. Information Use

Service Provision and Optimization: We use the collected information to provide you with various services on the website, such as displaying personalized content, recommending products or articles that match your interests, and providing accurate search results. Based on your browsing behavior and preferences, we can push more relevant information to you, improve service quality and your satisfaction.

Security Assurance: Personal information is used to ensure the security and stable operation of the website, and prevent security risks such as fraud, malicious attacks, and illegal access. By analyzing information such as IP addresses, we can identify abnormal login behaviors, take timely measures to protect your account security, and maintain the normal order of the website.

Improvement and Innovation: With the help of the collected data, we deeply analyze user needs and usage habits, so as to improve and innovate website functions, interface design, service content, etc. For example, based on user feedback and behavior data, we optimize the website's operating procedures and launch new practical functions to better meet your expectations.

3. Information Storage

Storage Location: Your personal information is stored in secure servers, which may be located in different regions. We strictly abide by relevant laws and regulations to ensure that data storage meets security standards, and take appropriate measures to ensure the security of data during storage to prevent data leakage, tampering or loss.

Storage period: We only retain your personal information for the period necessary to achieve the purpose of collection, unless required by law or you agree to extend the retention period. For example, after you cancel your account, we will delete or anonymize your personal information in accordance with regulations, but may need to retain it for a certain period of time to meet compliance requirements due to legal regulations.

IV. Information Sharing

Third-party service providers: In order to better provide services, we may share your personal information with third-party service providers, such as technical support companies, data analysis agencies, cloud storage service providers, etc. These third parties only process your information under our explicit instructions and must comply with strict confidentiality obligations and security standards. For example, data analysis agencies help us analyze website usage data to optimize services, and they will not use your personal information for other unrelated purposes.

Legal requirements: We may share your personal information when required by law, such as in response to court decisions, government law enforcement requirements, etc. When we receive a legitimate legal process request, we will provide the necessary personal information in accordance with the law to cooperate with judicial or administrative procedures within the scope permitted by law.

V. Your rights

Right of access: You have the right to access your personal information on this website at any time, view what information we have collected about you, and understand its use. You can view and manage relevant information on the personal information management page by logging into your account.

Right to Correction: If you find that the personal information we collect is wrong or inaccurate, you have the right to ask us to correct it. You can use the feedback channels provided by the website, such as contacting customer service, to inform us of the information we need to correct, and we will verify and correct it in a timely manner.

Right to Deletion: In compliance with legal provisions, you have the right to ask us to delete your personal information. For example, when you no longer use the services of this website and want to delete account-related information, you can submit a deletion application, and we will handle it in accordance with the prescribed procedures to ensure that your information is properly deleted.

Right to Withdraw Consent: For certain personal information that requires your consent to be collected and used, you have the right to withdraw your consent at any time. After withdrawing your consent, we will stop the information collection and use activities based on the consent, but it will not affect the legal processing that has been carried out before the withdrawal.

VI. Security Measures

Technical Measures: We use a variety of technical means to ensure the security of your personal information, such as data encryption technology, which encrypts the transmitted and stored personal information to prevent the information from being stolen or tampered with; access control technology, which restricts only authorized personnel to access your personal information; firewall technology, which blocks external illegal network access and protects server security.

Management measures: Establish a sound information security management system, conduct information security training for employees, and ensure that employees understand and comply with relevant regulations on personal information protection. Clarify the responsibilities and powers of employees in the process of handling personal information, and deal seriously with violations. At the same time, regularly evaluate and improve information security measures to adapt to the ever-changing security environment.

VII. Policy Updates

We may update this privacy policy based on changes in laws and regulations, business development needs or other reasonable reasons. After each update, we will post a notice in a prominent position on the website to remind you of policy changes. It is recommended that you review this privacy policy regularly to understand the latest information processing rules. When there are major changes to the privacy policy, we may send you notifications by email, internal mail, etc. to ensure that you are aware of it in a timely manner.

If you have any questions, comments or suggestions about this privacy policy or our information processing behavior, please feel free to communicate with us through the contact information provided on the website. We will serve you wholeheartedly and strive to protect your personal information security and legal rights.